About contacting us

***PLEASE Email OR phone – not both. Email is faster for answering most questions. If your question is in regards to an order, I ask that you email us rather than phone. This is because I may need to look into order details before responding.***

If you have emailed I ask that you follow up by email or await my reply. Please do not phone to follow up on an email. My goal is to reply to emails within 1 business day. THANKS!

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I am generally available to speak with you from 9am to 5pm Monday through Friday.

I may answer the telephone until 6pm, but business hour calls are preferred.

There may be times when meetings or other work will prevent me from answering the telephone during business hours. In this event, please leave a voice message with your name, contact number, and reason for calling and I will return your call within one business day.

Email is preferred for all customer service issues as I may need to look into order details before responding.

Mailing Address
Bracken Maille
P.O. Box 683
Seiad Valley, CA 96086

Phone Number
(530) 496-3236

Hours of Business
9AM – 5PM (M-F)

PLEASE NOTE: Our business hours are Pacific Time (UTC-8).
Please take this into consideration when calling.